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Frequently Asked Questions

We want to you have a great experience, so we put together this information to help. Please go through this information BEFORE contacting us.

TECHNICAL HELP DURING LIVE EVENTS
Having trouble watching the show?
Please go through the steps below, many times these will resolve your issue quickly.
Please try this before emailing us, we will ask you questions related to them.

1. Refresh the entire web page and allow the player to load again.
2. Where possible, switch to a different viewing browser. (Example, watching on the App, check your laptop or phone)
3. Make sure your internet connection is good, many times WIFI drops, but will reconnect.
4. Run a speed test by going here -> SPEED TEST  (Ideally, 5mbps is a minimum needed to watch the race without buffering.)
5. Smart TV's have many different software & connections. unfortunately we do not offer tech support. Some TV's work without issue, others do not.

Have you tried another device? Sometimes, there are software versions, plugins, or something that is keeping your device from watching correctly. Another device may not have this particular problem.

YOU HAVE TRIED THESE STEPS AND STILL NEED HELP?
DO NOT USE FACEBOOK. CONTACT US BY CLICKING HERE -> I NEED LIVE PPV HELP or emailing support@raceontexas.com


What is All-access?
All-access is a new level of membership here at RaceOnTexas.com designed to bring you MORE content while supporting your local track. The membership will feature more and more LIVE races across our region. Your membership will give you access to all regular season live broadcasts, faster OnDemand content, and a unique chance to support your track. The track you choose to support will receive a portion of  the money directly every single month. All current tracks we are affiliated with are an option for you to choose, however, not all are participating in the program at this time.

How do I cancel my subscription? 
While we hate to see you go, we understand. You can modify your account at anytime by logging in, clicking Profile. Then click billing. From there you can deactivate or modify your subscription.  If you signed up with the ROKU or IOS app, you will need to cancel your recurring subscription with ROKU or Apple. 

I purchased an on demand subscription, does this include live events too?
No, on demand subscriptions do not include live events, you can upgrade at anytime to All-access to get live events.

Can I share my login so another person can watch a live event or on demand videos?
No. Our website security only allows for your login to be used by one computer or phone at a time.

When will videos be uploaded to replay?
We upload as quickly as we can. LIVE events are uploaded within 1 hours of the end of the event. OnDemand subscribers will have access to the videos on Tuesday.

How do I know if my race is in your catalog?
We upload every lap of every race we film. If you aren’t sure if we filmed an event, please send us a message.

I don’t want to sign up, but want a DVD, is this possible?
Currently, we are not producing any DVD's, sorry.

How can I speak with someone directly?
We would love to talk with you over the phone. Please email us or use our contact us form and someone will call you.

I still need help, what should I do?
Send us an email to support@raceontexas.com or through the contact us page. While we use Facebook daily, our support team is on email 24/7. We monitor email during live events, not Facebook.

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