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Frequently Asked Questions

We want to you have a great experience, so we put together this information to help. If it doesn't answer your question, send us a message.

I need help, what should I do?
Send us an email to support at raceontexas.com or through the contact us page. While we use Facebook daily, our support team is on email 24/7. We monitor email during live events, not Facebook.

I have an on demand subscription and would like to update my billing information or cancel, how do I do that?
Log in to the website, click billing in the very top right of page. You can always email our team for assistance at support at raceontexas.com

I have an on demand subscription, does this include live events too?
No, on demand subscriptions do not include live events.

If I buy a live event, can I watch it later?
Yes, when you purchase a live event, your account has access to a 14 day trial to our on demand section. After this you will be billed $9.99 monthly for an on demand subscription. You can cancel anytime or contact us before the 14 day trial has expired and we will cancel your subscription.

What happens when a live event rains out?
We follow the same rules as the race promoter. If they call it a show, so do we. We will provide full refunds if the show is canceled. If a show is rescheduled, your purchase will be honored for the new date.

Can I share my login so another person can watch a live event or on demand videos?
Our website security only allows for your login to be used by one computer or phone at a time.

When will videos be uploaded to on demand?
We upload as quickly as we can. Please give us 12-48 hours following the completion of the event to upload the videos.

How do I know if my race is in your on demand section?
We upload every lap of every race we film. If you aren’t sure if we filmed an event, please send us a message.

I don’t want to sign up for on demand, but want a DVD, is this possible?
Absolutely. We sell DVD’s of all the races we film. Simply check out at on the DVD page and include the detailed information. We usually ship within 5 business days. Shipping is free!

How can I speak with someone directly?
We would love to talk with you over the phone. Please email us or use our contact us form and someone will call you.